1) Information We Collect

• Personal Details: name, email, phone number, and delivery address.
• Order & Transaction Data: items ordered, order notes, delivery instructions, order history.
• Payment Information: processed securely by our payment providers (we do not store full card numbers on our servers).
• Device & Usage Data: device model, operating system, IP address, app interactions and crash logs.
• Location Data (optional): precise or approximate location if you enable location permissions, used to find your address and estimate delivery time.

2) How We Use Information

• To create and manage your account.
• To process, fulfill, and deliver orders.
• To provide customer support and respond to requests.
• To send important service updates and, with consent where required, promotional messages.
• To improve app performance, quality, safety, and reliability (including analytics and debugging).
• To comply with legal obligations and enforce our terms.

3) Sharing of Information

We do not sell your personal information. We may share limited data with:

• Delivery partners to deliver your orders and contact you if needed.
• Payment processors to complete transactions and prevent fraud.
• IT and service providers that host, maintain, and support our App.
• Authorities if required by applicable law, regulation, legal process, or to protect rights and safety.

4) Data Retention

We keep personal data only as long as necessary for the purposes described above, unless a longer retention period is required or permitted by law. When no longer needed, we take reasonable steps to delete or de-identify the data.

5) Your Choices & Rights

• Access/Update: You may request access to or correction of your personal data.
• Marketing: You can opt out of promotional emails/SMS at any time.
• Location: You can disable location permissions in your device settings; core ordering features remain available.
• Data Deletion: You may request deletion of your personal data (subject to legal/legitimate business needs) by contacting us (see Contact).

6) Children’s Privacy

Our App is not directed to children under 13, and we do not knowingly collect personal information from children.

7) Security

We use reasonable administrative, technical, and physical safeguards designed to help protect personal information. However, no method of transmission or storage is completely secure.

8) International Transfers

Your information may be processed in countries outside of your own where our service providers operate. We take steps to ensure appropriate protections are in place.

9) Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version in the App and revise the “Effective Date” above.

10) Contact

If you have questions, requests, or complaints regarding privacy, please contact us:

• Business Name: Ottimo Ristorante Italiano
• Email: [insert-email]
• Phone: [insert-phone]
• Address: [insert-address]
• Data Deletion Request: Email us with the subject “Data Deletion Request – Ottimo Ristorante Italiano”.